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In today’s world of technology one can open a new business with a few clicks of a keyboard but keeping a business open takes time energy and the ability to make your customers happy. Good customer service is the key to success for any company and with competition getting stronger business owners must be creative in how they can meet the needs of their customers while standing out from their competitors. Treating customers with care, respect, and exceed expectations will go far in keeping they loyalty of the consumers.

When a company shows care for their customers, they show that it matters what the customer is feeling and how their product or service affects the customer. They will take the time to talk to the customer and listen fully to the problem and then restate the problem for clarity. The customer service representative will the work with the consumer to find a resolution that will fit the needs of each participant. In working with a consumer, the service provider will show that the customer mattes therefore making an impact that will build a lasting relationship with the consumer.
Customer service representative need to show respect when speaking to their customers.

Showing respect means speaking in a calm positive tone and addressing all problems with a helpful attitude. It is always a great idea to think of the customer as always right but understanding that there will be times that a customer will not understand the impact of what is happening. An apology and an accommodating approach could allow the customer to walk away feeling heard and there are times when that will be enough to build a lasting positive impression.

Businesses should always strive to go above and beyond the call of duty and exceed the expectations of their customers. There is not always a right answer when dealing with the public but there are times when an extra step or offering an additional incentive could make a customer feel appreciated, which can lead to better social media reviews, return business, and referrals to help stay one step ahead of competitors. Exceeding expectations is not always the easy option, but it is one that will leave a lasting impression and make the consumer remember businesses when they need a similar service in the future.

Great customer service in not an option but the only option for a business to be successful. When business show care, respect, and exceed expectations they are building great customers who will want to return and bring a friend. Everyone wants to share the positive and negative experiences when working with any type of company. This is why companies need to remember to build relationships to keep return business at the forefront of a consumer’s mind.